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Shipping & Returns

Shipping

At Magpie Jewellery we strive to process your order as quickly and carefully as possible.  We process all orders within 24 - 72 hours. Once processed we will email you a notification that your items have shipped or are ready to pick-up, or if your order requires a special order you will be notified of this as well.

We offer Flat Rate Shipping in Canada on all orders.

Canadian Orders:

All Canadian orders placed with Magpie Jewellery are processed, packed and shipped within Canada from Ottawa, ON.  All packages are shipped using Canada Post, a reliable carrier servicing even the most remote corners of Canada. No duties will be incurred.  Residents of Canada will be subject to HST, percentage based on Provincial regulations.

$18.00 Flat Rate for Canada Post Tracked Shipping (3-8 Business Days)

$24.00 for Canada Post Express Shipping (2 Business Days) 

Outside Canada

International orders are shipped via Canada Post. Orders to the U.S will be charged a standard $25.00 CAD shipping fee with tracking. International overseas orders will be charged a standard $40.00 CAD shipping fee. Additional duties, customs, and sales taxes may be added separately in accordance with your state or country's specific requirements.

Returns & Exchanges Policy:

We will gladly accept returns within 14 days of purchase for any Magpie Jewellery merchandise that has not been worn or altered and is accompanied by its original receipt. If you do not have a receipt, we should be able to find the purchase in our system, but we may ask you for more information so we can better assist with our request. Exchanges are available within 30 days of purchase. Additional shipping cost may occur with exchanges. 

Questions? 

Call us at 613-686-3989 or email us at info@magpiejewellery.com 

Returning in Stores

Stop by any one of our stores in Ottawa with your unworn piece and the receipt. If you don't have a receipt, we should be able to find the purchase in our system, but we may ask you for more information so we can better assist with your request. We will happily return your piece or help you with an exchange. 

We do not provide cash returns, under any circumstances. If you paid in cash originally you will be refunded on a bank card or another card of your choosing.

For online orders purchased with PayPal, the return will be processed using a different form of payment.

Refunds

If you ordered by credit card, we will credit your account within 14 business days. This will show on your next statement, depending on the issuing band and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return.

If you paid with an online gift card, once returned your refund will be applied to another gift card.

Please note that unfortunately, we cannot refund your original shipping charges.