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FAQ

Can I use an online Gift Card/Certificate in store?

Yes! Though the user will need to have a printed copy or the email confirmation and have the name and email address of the person who purchased it online. Unfortunately, an in-store Magpie Gift Card cannot be used online by the user but a work around is possible, please reach out to r.young@magpiejewellery.com if you have an in-store card you would like to use online. 

Is your return policy the same online as in store?

Our return policy is the same for items purchased online as for in store. Unworn items may be returned within 14 days, or exchanged within 30 days with proof of purchase. Considerations will be made for items being shipped, to fit within these parameters. 

I'm buying a gift for someone, how will what I purchase be packaged and sent to them?

Every item that is purchased through the website is carefully packaged in a white branded Magpie box and a grey satin ribbon, if you require gift wrapping it is available as a free item you can add to your cart. 

The description says the item I'm interested in is 'made to order', what does that mean and how long will I have to wait?

Most of the artists Magpie works with have small batch collections, and a lot of pieces are handmade. If we don't happen to have the item, size or colour in stock at one of our locations, then the item will be made to order for you. If you need something rushed, sometimes it is possible. Please email r.young@magpiejewellery.com for 'rush' possibilities.

I see a piece that I like online, but I would like it to be in a different colour metal or to have a different diamond or gemstone.

Some pieces can be ordered in other metals, or with other stones depending on the designer. If there is something you see online and you would like to inquire whether it comes in another colour or with another type of stone, please email us r.young@magpiejewellery.com

There's an item that I know I've see in store but I don't see it online and I'd like to buy it, who should I contact?

Magpie has many pieces that are available in store and not online. We can make it available for you to purchase online, contact r.young@magpiejewellery.com for inquires.

I have a diamond from an heirloom piece, can Magpie help me repurpose in a redesign?

Absolutely! In fact, it is one of our favourite things to do! Redesign and repurposing a client's gold and diamonds from heirloom pieces for a new generation. Please contact info@magpiejewellery.com for more information.

Does Magpie sell Diamonds?

Yes! We can source any diamond specifications you need from a 0.10 carat to a 10 carat diamond (oh my!) in any cut and in any colour! White diamonds, salt & pepper diamonds and rustic diamonds. We are also a Diamond Foundry partner, and can source lab grown diamonds as well. Expertly procured by our Gemologist with over 30 years experience. We are your trusted partner in the process of finding the right diamond for you.

I'm a jeweller, and I'd like to sell my work at Magpie, who should I contact?

Please send your line-sheets and any social media links to Jennifer Stone, at jenn.stone@magpiejewellery.com

Is there a warranty on your jewellery?

All of Magpie’s jewellery is covered by a standard 3 month warranty, including customs, special orders and repairs. Beyond this three month warranty, Magpie offers in-house repairs at a discounted price for all Magpie pieces. Certain designers will also offer their own extended warranty, please contact us with any specific warranty related questions at info@magpiejewellery.com.

Is your jewellery made ethically?

Magpie Jewellery takes every precaution to ensure that our jewellery is as ethical as possible. We source all of our diamonds from conflict-free Canadian mines and use recycled materials whenever possible. The majority of our jewellery is handmade by small-scale artists and goldsmiths.

 

If you have any questions please don't hesitate to reach out, info@magpiejewellery,com