FAQ

We're here to help! These are some of the frequently asked questions we are asked. If you have a question not listed here, please don't hesitate to contact us at info@magpiejewellery.com

Where are you located?
Magpie Jewellery has three brick and mortar locations in the Nation's Capital, Ottawa. Find more information about all of our locations here. Through our online store we ship far and wide, if you have any questions about the website please contact r.young@magpiejewellery.com.
The item I'm interested in says 'Made to Order', what does this mean?

Most of the artists Magpie works with have small batch collections, and a lot of pieces are handmade. If we don't happen to have the item, size or colour in stock at one of our 3 locations, then the item will be made to order for you. If you need something rushed, sometimes it is possible. Please email r.young@magpiejewellery.com for any 'rush' possibilities.

Can I use on online Gift card in store?
Yes! Though the user will need to have a printed copy or the email confirmation and have the name and email address of the person who purchased it online. Unfortunately, an in-store Magpie Gift Card cannot be used online by the user but a work-around is possible, please reach out to r.young@magpiejewellery.com if you have an in-store card you would like to use online. 
 
I ordered something online but did not receive a confirmation email or any follow up information? 
Often communication can get lost in the 'nether' unfortunately. Please check your junk or promotions folders for an email as our messages get filtered there sometimes. Also ensure you have provided the correct email address, and please attach a phone number to your contact information. If there is an issue with your order and the email address you provided is incorrect or our emails haven't been delivered, if we do not have a phone number we cannot contact you.
 
Is your return policy the same online as in-store?
Our return policy is the same for items purchased online as for in store. Unworn items may be returned within 14 days, or exchanged within 30 days with proof of purchase. Considerations will be made for items being shipped, to fit within these parameters. 
 
I'm buying a gift for someone, how will my order be packaged?
Every item that is purchased through the website is carefully packaged in a white, branded Magpie box and a grey satin ribbon, if you require gift wrapping it is available as a free item you can add to your cart. We do not ship items with a price tag.   
There's an item I know I've seen in store, but I don't see it online?

 

Magpie has many pieces that are available in store and not online. We can make it available for you to purchase online, contact r.young@magpiejewellery.com for inquiries  

I have a diamond for a heirloom piece, can Magpie help me re-purpose?

Absolutely! In fact, it is one of our favourite things to do, redesign and repurposing a client's gold and diamonds from heirloom pieces for a new generation. Please contact info@magpiejewellery.com for more information.

 Does Magpie sell Diamonds?

Yes! We can source any diamond specifications you need from a 0.10 carat to a 10 carat diamond (oh my!) in any cut and in any colour! White diamonds, salt & pepper diamonds and rustic diamonds. We are also a Diamond Foundry partner, and can source lab grown diamonds as well. Expertly procured by our Gemologist with over 30 years experience. We are your trusted partner in the process of finding the right diamond for you.

I'm a jeweller and I'd like to sell may wares at Magpie, who should I contact?
 Please send your line-sheets and any social media links to our longtime buyer Jennifer Stone, at jenn.stone@magpiejewellery.com  
Is your Jewellery made ethically?

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