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FAQ

I have a diamond from an heirloom piece, can Magpie help me repurpose in a redesign?

Absolutely! In fact, it is one of our favourite things to do! Redesign and repurposing a client's gold and diamonds from heirloom pieces for a new generation. Please contact info@magpiejewellery.com for more information.

Does Magpie sell Diamonds?

Yes! We can source any diamond specifications you need from a 0.10 carat to a 10 carat diamond (oh my!) in any cut and in any colour! White diamonds, salt & pepper diamonds and rustic diamonds. We are also a Diamond Foundry partner, and can source lab grown diamonds as well. Expertly procured by our Gemologist with over 30 years experience. We are your trusted partner in the process of finding the right diamond for you.

Can I use an online Gift Card/Certificate in store?

Yes! Though the user will need to have a printed copy or the email confirmation and have the name and email address of the person who purchased it online. Unfortunately, an in-store Magpie Gift Card cannot be used online.

Is your return policy the same online as in store?

Our return policy is the same for items purchased online as for in store. Unworn items may be returned within 14 days, or exchanged within 30 days with proof of purchase. Considerations will be made for items being shipped, to fit in these parameters.

An item on the website says only one available, which location will it be located at?

The website is run out of our head-office, Westboro location at 430 Richmond Rd. If you have any questions about the website and the products available please email r.young@magpiejewellery.com.

I see a piece that I like online, but I would like it to be in a different colour metal or to have a different stone.

Some pieces can be ordered in other metals, or with other stones depending on the designer. If there is something you see online and you would like to inquire whether it comes in another colour or with another type of stone, please email us r.young@magpiejewellery.com

I'm a jeweller, and I'd like to sell my work at Magpie, who should I contact?

Please send your linesheets and any social media links to Jennifer Stone, at jenn.stone@magpiejewellery.com

Is there a warranty on your jewellery?

All of Magpie’s jewellery is covered by a standard 3 month warranty, including customs, special orders and repairs. Beyond this three month warranty, Magpie offers in-house repairs at a discounted price for all Magpie pieces. Certain designers will also offer their own extended warranty, please contact us with any specific warranty related questions.

Is your jewellery made ethically?

Magpie Jewellery takes every precaution to ensure that our jewellery is as ethical as possible. We source all of our diamonds from conflict-free Canadian mines and use recycled materials whenever possible. The majority of our jewellery is handmade by small-scale artists and goldsmiths.

 

If you have any questions please don't hesitate to reach out, info@magpiejewellery,com