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FAQ

                                             

Can I use an online Gift Card/Certificate in store?


Absolutely, though the user will need to have a printed copy or the email confirmation and have the name and email address of the person who purchased it online. Unfortunately, an in-store Magpie Gift Card cannot be used online.


Is your return policy the same online as in store?

Our return policy is the same for items purchased online, as for in store. Unworn items may be returned within 14 days, or exchanged within 30 days with proof of purchase. Considerations will be made for items being shipped, to fit in these parameters.

 

I see a piece that I like online, but I would like it to be in a different colour metal or to have a different stone.

Some pieces can be ordered in other metals, or with other stones depending on the designer. If there is something you see online and you would like to inquire whether it comes in another colour or with another type of stone, please email us info@magpiejewellery.com

I'm a jeweller, and I'd like to sell my work at Magpie, who should I contact?

Please send your linesheets and any social media links to Jennifer Stone, at jenn.stone@magpiejewellery.com


Is there a warranty on your jewellery?

All of Magpie’s jewellery is covered by a standard 3 month warranty, including customs, special orders and repairs. Beyond this three month warranty, Magpie offers in-house repairs at a discounted price for all Magpie pieces. Certain designers will also offer their own extended warranty, please contact us with any specific warranty related questions.


Is your jewellery made ethically?

Magpie Jewellery takes every precaution to ensure that our jewellery is as ethical as possible. We source all of our diamonds from conflict-free Canadian mines and use recycled materials whenever possible. The majority of our jewellery is handmade by small-scale artists and goldsmiths.

 

If you have any questions please don't hesitate to reach out, info@magpiejewellery,com