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Custom FAQ

Is custom design more expensive than buying something already made in store?

No, not necessarily. The price will be dictated by the materials you choose and the design. It is more often the case that already made pieces are more costly than one we could design for you in-house. 

I don't live in the Ottawa region, is it possible to create a custom if I'm not?

Absolutely, it has never been easier to work together remotely! We have made beautiful custom pieces for clients all over North America and the UK.

Does Magpie use recycled materials?

We take every opportunity to use recycled metals in our custom design. Once refined and purified, these metals have the same composition as precious metal mined directly from the earth. It is even possible to use sentimental pieces, melt them down and create something new and meaningful.

What is the warranty on a custom piece?

Magpie Jewellery is committed to providing reliable, quality and trustworthy expertise with every purchase of custom jewellery. We offer a lifetime guarantee on any custom piece that Magpie creates for you.  This applies only to manufacturing defects, and does not cover damage resulting from normal wear-and-tear, physical abuse, misuse, and negligence. Any repairs needed for the above mentioned scenarios will be completed for you at a discounted price. If you are not 100% satisfied with your custom creation, we will work with you until you are.

Does Magpie source ethical diamonds?

All diamonds are mined under the Kimberley Process, the Kimberley Process (KP) is an international, multi-stakeholder initiative created to increase transparency and oversight in the diamond industry in order to eliminate trade in conflict diamonds, or rough diamonds sold by rebel groups or their allies to fund conflict against legitimate governments.

Magpie Jewellery is a member of both The CJA & The CDCC.  



According to the Canadian Diamond Code of Conduct, each of our Canadian white diamonds are:

  • Verified to be mined in Canada
  • Responsibly mined
  • Ethically sourced
  • Individually verified
  • Professionally graded

For your custom project, Magpie will source whatever you would like in terms of preference, budget and availability. We deal with 4 main diamond studios all located in North America, for all of our diamonds; natural, lab grown and salt & pepper. The worlds top two producers of diamonds are Canada and Russia. If choosing a Canadian Diamond is important to you, we can help with that.

Lab Grown Diamonds

Lab-grown diamonds are created using a controlled simulation of those same conditions, finely engineered to accelerate the process to only a matter of weeks. While there are two different methods by which a diamond can be grown, the end result is always a diamond in every way that matters. Even seasoned gemologists cannot tell the difference between a naturally-formed and a lab-grown diamond without the correct equipment, because the differences are incredibly subtle: for example, naturally-formed diamonds often contain nitrogen, whereas lab-grown diamonds do not.The few differences between natural and lab diamonds have no impact on the diamond’s integrity or beauty. Lab-grown diamonds are just as strong as naturally-formed ones, and visually, the two are indistinguishable, however much more sustainable and affordable.


If I'm choosing a Salt & Pepper Diamond, does it come with certification?

Salt & Pepper diamonds often do not come with the same certification as white diamonds. However they are still mined under the Kimberley Process.  All Magpie custom jewellery comes with a complimentary appraisal completed by our on site Gemologist.

I would like to design something other than a ring, is that possible?

Yes of course! Magpie creates all pieces, rings, neckpieces, earrings, bracelets, cufflinks, earplugs. You name it we have made it! Though other items may not involve CAD design the process is pretty much the same. 

Contact us if you have any other questions!